Content & Process

Engaging people who are remote can be challenging, but it’s no obstacle to success. Collaboration tools exist to aid this process. When a problem rears its ugly head, what matters most is how we react. We can either be victims or students. And what do students do? They learn from the issues that confront them. If there are any positives from this current pandemic, prominent among them must be the lesson we’ve all learned rather painfully that there’s a lot that can be done without necessarily congregating in a physical location.

Whether it’s students in distance learning or employees working from home or remotely, there are two important aspects that need attention – Content and Process. If students are for instance asking about clarity on a text, that’s a content issue. If they’re asking about how to submit their homework assignment on a platform or how to limit who can see what, that’s a process question.

The educator or facilitator either in a live or sequential collaboration session must be equipped to help others navigate the process conundrum. Some Learning Management Systems (LMS) and Collaboration Apps like YourKnow have an Explainer page with step by step guide on how to use the platform. Such aids like video, text, screenshots, and screen-casting tutorials promote understanding and eventual engagement.   

There are strategies to maximize the benefits of collaboration tools. Take time to plan and set daily and weekly goals. The facilitator must be clear about expectations and provide immediate feedback. Being sequestered at home can be challenging so there is the need for all participants to maintain a human connection, limit distractions, and be respectful of one another.

We are all learning resilience and creative problem-solving and for those who desire to create something together with like-minded colleagues, YourKnow is the App of choice.